We only sell through our website now, so please do not ask to order via email.
To Place an Order:
Go to the product you wish to purchase. After selecting the color you fancy (which we know is all of them), click the "Add To Cart" button. Proceed as you would any other online shop. Once your order is in our queue, we will get started on your piece(s). Everything is made to order, so you will have to wait around 2-4 weeks before your package ships.
Made-to-order means that we start producing your item(s) after we receive it in our order queue. Our turnaround time is 2-4 weeks for regular-sized orders (<20 items). If you purchase more than 20 items, the wait time may be longer, and we will reach out to you if that is the case.
We cannot make any timeline accommodations due to our small team size. We appreciate your patience as we get everything made!
Specialty items are all products that are made in limited quantities. These will be marked as "Sold Out" if they are no longer available.
Some examples of specialty items are teapots, vases, limited edition designs, and artist collaborations.
Shopify (our website host) does not have a cart-saving feature set up for their websites. We know it is frustrating, but this is something we cannot change.
We do! We try to have a monthly or bi-monthly sale where you can purchase items that do not meet our quality standards. We are hoping to have in-person sales at our studio in the near future.
To hear about all of our sales first, sign up for our email list at the bottom of our website.
Send us your correct shipping address the day that you make a purchase. DO NOT DM US ON INSTAGRAM.
You can email us at email@example.com
Yes! We ship worldwide! *Please know that we are not responsible for any taxes/duties/ fees associated with international shipping.
We ship via UPS & DHL, but we can ship with USPS upon request.
Tracking numbers will always be emailed to you when your shipping label is created. Once the shipping label is made, your package will be packed within 1-3 business days.
After the 2-4 week production time is complete, your items will be packed up and picked up from our studio. We cannot make any timeline accommodations due to our small team size. We appreciate your patience as we get everything made!
Once a package has left our studio, it should (hopefully) get to you within a week if you are in the United States. If you are outside of the U.S., a package can take anywhere from 1-3 weeks.
*Please remember that we have no control over your package after it has left our studio.
SPECIALTY ITEMS & NON-CERAMIC ITEMS:
We will pack your orders in about 1-3 business days after purchase. This time frame can take longer due to our small team, but we always try our best to get everything out quickly.
Once a package has left our studio, it should hopefully get to you within a week if you are in the United States. If you are outside of the U.S., it can take anywhere from 1-3 weeks. Please remember that we have no control over your package after it has left our studio.
We try to be as earth-friendly as possible with our packaging. We strive to use 100% biodegradable/recyclable materials and hope our customers recycle their packaging! You won’t be getting any bubble wrap from us. :)
Our packing peanuts can be dissolved in water or put into compost! 😊
Yes. Unfortunately ceramics are heavy and therefore cost more to ship than other items.
If your package has been in the shipping process for more than 2 or 3 weeks, please reach out as a reply to your shipping confirmation email. After you reach out, we will get you all the information you need to file a claim on your end.
If you received an item that was damaged/broken during shipping, please reach out as a reply to your shipping confirmation email & include the photos listed below. Once we receive your email, we will give you all the information you need to start a claim. Please do not throw out any packing materials until the claim is resolved.
- A photo of the damaged item.
- A photo of the damaged item inside the box with the original packaging.
- A photo of the packing material inside of the box.
- A close-up photo of the shipping label & tracking number.
- A photo of the BMC that indicates box strength. It can be found on one of the bottom flaps of the box.
- Two images displaying all six sides of the package.
Returns, Exchanges & Replacements
All ceramic items are eligible for returns within seven days of being marked as delivered. Before returning an item, reply to your confirmation email and let us know why you would like to start a return.
*Unless you are returning/exchanging an item that arrived severely damaged, you will be responsible for shipping costs.
Please know that the responsibility of safely returning breakable items to us is up to you. We cannot exchange or return items in anything less than new condition. All shipping charges are non-refundable.
You will receive a refund once your return is back at our studio.
If you wish to exchange an item, email us as a reply to your confirmation email and let us know why. Not all ceramic items are eligible for exchange due to our low stock. We occasionally have overstock, so it does not hurt to ask.
If you purchased a mug from our previous releases and it has broken with time/use, please reach out via email. Unfortunately, ceramics are not immortal, and these things do happen.
When reaching out, attach images of the broken item so we can asses the damage and decide how to move forward.
As for remakes, we are not remaking any items from our previous "era." With the movement toward all these new items, we do not want to recreate anything from Callahan's older style.
Almost all of our items are microwave safe! The only pieces to keep out of the microwave are our Roadies and anything with gold luster on the surface (i.e., Golden Hour items).
Yes! We recommend washing on the top rack of the dishwasher, but hand washing is always the best option for handmade items.