The item(s) I want are out of stock, will there be more for sale soon?
Yes! You can now sign up on individual item pages to be notified when they are back in stock! Or sign up for the newsletter here(link) to be in the know about new releases!
Are your ceramics dishwasher safe?
Yes! We recommend washing on the top rack of the dishwasher or hand washing if you want to be more gentle.
Are your ceramics microwave safe?
Yes! The only pieces you cannot microwave are pieces with metallic gold or silver coatings! ie. Golden Hour pieces cannot be microwaved.
Do you offer wholesale?
Yes wholesale is launching January 2020! Go to the wholesale page here.
SHIPPING
How is my order shipped?
99% of our orders ship via USPS priority or first class mail. Tracking numbers should always be sent when your order is mailed. If you didn’t get a tracking number, feel free to reach out!
Do you ship internationally?
Yes! We ship worldwide! *Please know that we are not responsible for any taxes/duties/ fees associated with international shipping.
How are my items packed?
We try to be as earth friendly as possible with our packaging! We used 100% biodegradable and/or recyclable materials and hope that all customers recycle their packaging! You won’t be getting any bubble wrap from us. :)
Shipping prices seem kind of high, is this correct?
Yes. Unfortunately ceramics are heavy and therefore cost more to ship than other items.
Return/Exchange
What is your return policy?
If for any reason you are unhappy with your purchase, please reach out and let us know if there is anything we can do to help!
Items are eligible for return or exchange within 14 days of arrival to you.
If you received an item damaged/broken please reach out immediately so we can get a claim filed and a replacement sent out ASAP.
Unless you are returning/exchanging an item that arrived damaged, you will be responsible for shipping costs back. Please know that the responsibility for returning breakable items back to us safely is up to you. We cannot exchange or return items that are returned to us in anything less than new condition. The shipping charges are non-refundable.
You will receive a refund only when a return has been received back to us. If you are exchanging an item you will be issued store credit for the item(s). Store credit may be used in the shop for up to 1 year after issued to you.