The item(s) I want are out of stock, will there be more for sale soon?
We release new work monthly and it does tend to sell out quick. We're workin' hard to bring more stock more frequently so stick with us! You can also sign up for the newsletter to be in the know about new releases!
Are your ceramics dishwasher safe?
Yes! We recommend washing on the top rack of the dishwasher or hand washing if you want to be more gentle.
Are your ceramics microwave safe?
Yes! The only pieces you cannot microwave are pieces with metallic gold or silver coatings! ie. Golden Hour pieces cannot be microwaved.
Do you offer wholesale?
Yes wholesale will be launching soon! Go to the wholesale page here.
SHIPPING
How is my order shipped?
We ship vis USPS and UPS depending on your shipping selection at checkout. Tracking numbers should always be sent when your order is mailed. If you didn’t get a tracking number, feel free to reach out!
Do you ship internationally?
Yes! We ship worldwide! *Please know that we are not responsible for any taxes/duties/ fees associated with international shipping.
How are my items packed?
We try to be as earth friendly as possible with our packaging! We use 100% biodegradable and/or recyclable materials and hope that all customers recycle their packaging! You won’t be getting any bubble wrap from us. :)
Shipping prices seem kind of high, is this correct?
Yes. Unfortunately ceramics are heavy and therefore cost more to ship than other items.
What should I do if my package is lost or delayed?
If your package happens to get lost during shipping please reach out to us, and we will send you all the information you will need to file a claim. We ask that the customer files a claim, so you get your money back in a reasonable time from the shipping company that your package was shipped with.
Please know that once a package has left our studio we are no longer in control of how fast it gets to you.
What if my piece was broken during shipping?
If you received an item that was damaged/broken during shipping please reach out with photos of the broken item in the packaging. Once we receive those photos we can supply all the information you will need to get a claim filed. After the claim is filed and approved we will get started on a replacement item.
Return/Exchange/Replacement
What is your return policy?
If for any reason you are unhappy with your purchase, please reach out and let us know if there is anything we can do to help!
*Most items are eligible for return or exchange within 7 days of arrival to you.
Unless you are returning/exchanging an item that arrived damaged, YOU will be responsible for shipping costs back. Please know that the responsibility for returning breakable items back to us safely is up to you. We cannot exchange or return items that are returned to us in anything less than new condition. The shipping charges are non-refundable.
You will receive a refund only when a return has been received back to us. If you are exchanging an item please leave us a note or send an email with the items you would like to exchange for.
PRE-ORDERS ARE NOT RETURNABLE.
*Perishable items such as soaps, teas, coffees, or treats are NOT eligible for return or exchange.